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Warranty Claim

Clipsal Solar warrants that: (a) All Solar Services will be performed in a professional manner with due skill and care, using appropriately skilled and qualified personnel and in accordance with all applicable laws and regulations; (b) During the Warranty Period: (i) the Solar Products will be free from defects; (ii) that all workmanship including the workmanship of its subcontractors during the installation of the Solar Products will be free from any fault or defects; and (iii) System performance will meet requirements. For the purposes of this clause “Warranty Period” means the period of five (5) years from when the Solar Products are installed. (“Clipsal Solar Warranty”) (c) The Clipsal Solar Warranty set out in Clause 7.1(b) is provided subject to the following conditions: (i) Clipsal Solar Warranty is transferrable to a successor purchaser of the Premises who becomes the registered owner of the Premises during the Warranty Period. (ii) Any Warranty Claim arising during the period of the Warranty should be made in a timely manner (within one (1) calendar month) of the date upon which the circumstances concerning the Warranty Claim become known to you or ought reasonably to have been known to you. A callout charge is payable if the claim is not covered by the terms of the Clipsal Solar Warranty (iii) Clipsal Solar will not be required to repair Solar Products under the Clipsal Solar Warranty to the extent the defect arises out of: a. ordinary fair wear and tear of the Solar Products, and/or cosmetic changes only that does not affect performance; b. any components, materials or workmanship or services of any description provided by or for you by anyone other than by Clipsal Solar or persons acting on our behalf of Clipsal Solar; c. works or services required or necessary to make the Premises suitable for the performance of the Installation, including, without limit, works or services involving the replacement and repair of existing plumbing fittings, flue, piping, floor coverings, wiring, roofing or tiling, or, the upgrade of any structural support at the Premises (such as additional supporting beams); d. loss or damage arising from any matter happening after Installation such as weather conditions, any animals, pests, vermin, or similar events; or e. loss or damage arising from abuse, misuse, theft, vandalism or a force majeure event such as weather or act of god. f. consequential losses or loss of profit due to a government act, fire explosion, accident, discovery of hazardous material, civil commotion or industrial dispute; g. will not be liable for issues caused by network problems such as voltage rise or power surges or anything else outside of our control; or h. lack of maintenance. Once installed it is the customers responsibility to ensure the system is maintained on a regular basis, and in accordance with the Solar Products and Services manufacturer’s recommendations. More information can be found here: https://www.solaraccreditation.com.au/consumers/after-installing-solar-PV.html 7.2 Any energy yield estimates provided by Clipsal Solar in its Quotation are estimates only and can be impacted by many factors which can have a detrimental impact on the yield of the Solar Products such as: (a) Shading on the solar panels from trees or multi story dwellings; (b) Orientation of the solar panels if they are not facing due North; (c) The pitch of the solar panels if they are not at 30 degree pitch; (d) Other factors outside the control of Clipsal Solar such as weather and the number of sunlight hours received 7.3 The Solar Products and Services come with guarantees that cannot be excluded under the Australian Consumer Law and the above warranties are addition to those guarantees. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.