Our commitment to privacy
We
respect each person's right to privacy and aim to manage any personal
information in a transparent and open manner in accordance with applicable laws
on data privacy protection and data security, in particular the Australian
Privacy Principles and the international privacy laws. This Policy contains some
important information about how we deal with personal information and will help
you understand what data New Energy Group Pty Limited ABN 54 629 717 595 trading as “Clipsal Solar” (“Clipsal
Solar”) may collect, how Clipsal Solar uses and safeguards that data and
with whom we may share it.
The personal information we collect
Personal
information is any information relating to an identified or identifiable
individual. An identifiable individual is one who can be identified, directly
or indirectly, in particular by reference to an identifier or to one or more
factors specific to his physical, physiological, mental, economic, cultural or
social identity. We only collect the personal information that is necessary to
lawfully and ethically carry on our business, to provide the information,
products and services our customers and contacts request, to communicate
efficiently with our customers and contacts, to keep our customers and contacts
informed of products and services that are available from us, and to
responsibly market our products and services. Our contacts include employees of
our customers and people or employees of companies who may specify or recommend
our products such as contractors, industrial contractors, project contractors, builders,
consultants, distribution utility’s, government, original equipment manufacturers,
switchboard manufacturers, systems integrators, wholesalers and, engineers.
Unless we need particular information to supply the specific information, products or services you request, or to open a credit account for you, the personal information we might collect about you is limited to your name, gender, contact details, occupation, employer, company segment, company site type, relationship to or dealings with us or our customers, and details of your participation in our events and promotions and your purchases of our products and services. If you apply to us to open a credit account we may collect information about your financial position and credit history. We will collect your personal information only where it is reasonably necessary for one or more of our functions or activities. We will also ensure that collection of your personal information is relevant to and not excessive for the purposes for which it is collected and used. We may render information anonymous when feasible and appropriate, depending on the nature of the information and the risks associated with the intended uses.
We
will generally collect your personal information directly from you. We may do
this when you meet with one of our employees, communicate with us by telephone,
mail, fax or email, subscribe to our publications, enter our competitions,
participate in our promotions, join our alliance/partner programs, apply for
access to our websites or our mobile device applications, or submit information
via our websites or mobile device applications.
We
might sometimes obtain information about you from third parties such as our
customers and contacts (for example, a customer who sells you our products may
provide us with information about you). If we receive personal information from
such third parties or if it is not publicly available, and such information is
not reasonably necessary for one or more of our functions or activities, then
we will destroy or de-identify the information.
Where
possible when dealing with us, you will be given the option of not identifying
yourself or using a pseudonym. It is always up to you to decide whether to
disclose personal information to us, although if you elect not to do so, we
reserve the right not to register you as a user or provide you with
information, products or services you request, or you may not be allowed to
participate in our competitions and promotions. Failure to collect personal
information may prevent us from achieving the purpose for which such
information was given to us.
Use and disclosure
We
may use personal information we hold about you to send you invitations to
attend our events, information about our competitions and promotions and your
participation in them, or communications about our products and services, but
we will not send you communications if you have told us that you do not want to
receive them.
Apart
from that, we will only use your personal information to the extent necessary
to provide you with a seamless experience and to improve the quality of our services
to you, to assess and process any application you may make for credit, and to
manage any account you may have with us.
Except
with your consent, we will not disclose personal information we hold about you
to any non-affiliated companies or any entities outside the Clipsal Solar group
of companies to allow them to market their products and services.
Others who may have access to information
Sometimes
we use external service providers who may have access to some personal
information we collect. For example, we may use external contractors to manage
our databases or websites or to attend to our marketing communications. We
ensure that these contractors are bound by obligations of confidentiality and
may only access information to the extent necessary to provide the services we
require.
Direct marketing
Clipsal
Solar will not use or disclose personal information about you that we hold for
the purpose of direct marketing, except where:
• you
have given consent to the use of your personal information;
• it
is impracticable for us to obtain consent and we provide a simple method for
you to opt out; or
• you
would reasonably expect us to use or disclose the information for that purpose
and we provide a simple method for you to opt out.
Collection of sensitive information
“Sensitive
information” is defined by the Privacy Act as an information or an opinion
about an individual’s racial or ethnic origin, political opinion, religious
beliefs, membership of a professional or trade association, membership of a
trade union, criminal record, health information, genetic information,
biometric information. We do not generally collect sensitive information about
you unless you have given your consent and the information is reasonably
necessary for one or more of our functions or activities. There may be other
instances where sensitive information is collected, such as where it is
required under local laws or a court/tribunal order, or where a permitted
general or health situation exist in relation to the collection of the
information by us.
Information Security
Clipsal
Solar being a global company we also comply with GDPR specific requirements
including those relating to legal grounds for processing, cross border data
transfers, automated decision making and profiling, data retention, additional
rights, claims and DPO contact details. We take reasonable steps to ensure that
all personal information we hold is protected from misuse, interference and
loss, and from unauthorised access, modification or disclosure.
We
maintain security over our premises and access to our computer systems is
limited by user identifiers and passwords.
We
will keep your personal information only as long as is necessary for any
purpose for which it may be used or disclosed by us. We keep relevant
customers' data for three years after the end of the contract or the last
contact for marketing purposes, and contact data for three years after the last
contact for the same purposes.
Cross-border disclosure of personal
information
Clipsal Solar is part of a global company with legal
entities, business processes, management structures and technical systems that
cross borders. As such, we may share information about you within the
organisation and may need to disclose such information to other countries in
which we do business for the purposes or uses outlined in this Privacy Policy
and in accordance with applicable privacy laws.
Our
Privacy Policy and practices are designed to provide a consistent level of
protection to your personal information in all countries where we do business
in. If your personal information is disclosed overseas and the laws in that
particular country provide less protection for your information, your
information will be handled by us in a manner described under this Privacy
Policy.
In
cases where Clipsal Solar employs the services of suppliers who are located
overseas to collect, use, process or otherwise handle the personal information
on its behalf, we will require such suppliers to handle the information in a
manner consistent with our policies and where appropriate, we will put a
contract in place with any external suppliers to ensure that your personal
information is protected.
Some exceptions may apply, such as where you have given your
consent to the disclosure of the information upon being informed by Clipsal
Solar, or where the disclosure is required by local laws or a court/tribunal
order.
Our Websites
You
may use many sections of our websites anonymously, but any information you
choose to submit to us via our sites (eg to book for an event, subscribe to a
publication, enter a competition, participate in a promotion, or send us an
email) will be treated in accordance with this Policy.
Our
websites may use cookies to profile you and to tailor marketing material to
your preferences. We may also record details of your visit to our sites such as
your server address, domain name and browser type, the date and time of the
visit, the information downloaded, customer ID code, and links from other sites
followed to get to our sites - this information is anonymous and is only used
for statistical and website development purposes.
You may require a Username and Password to access some sections of our sites. If you have a Username and Password, they will be used to identify you when you enter those sections. We may store and process personal information collected from you in any country in which Clipsal Solar or our hosting providers maintain facilities. By using our services, you consent to the disclosure of your information among these facilities, including those located outside your country.
Links to other websites
Clipsal
Solar’s website may contain links to other websites. Clipsal Solar is not
responsible for the privacy practices or the content of the other websites.
Correction of your personal information
If any personal data is inaccurate, out of date, irrelevant,
misleading or incomplete, you may request that the data be amended, or we may
determine that it should be removed. You may request that we notify any other
entities of the correction, where we have previously disclosed such information
to another entity. When data processing is based on your consent, you have the
right to withdraw your consent at any time by sending a request to the Privacy
Officer.
If
we refuse to give you access to or correct the personal information as
requested by you, we will provide the reasons for the refusal and the
mechanisms available should you wish to lodge a complaint. We will always take reasonable
steps to give access to you or make corrections in a way that meets your needs
as well as the needs of Clipsal Solar.
Anti-spam obligations
Clipsal
Solar is committed to complying with its anti-spam obligations in accordance
with the Spam Act (Cth). To this end, commercial electronic messages (in most
cases, emails) sent to you which contain promotional material about services we
provide will be sent either with your express or inferred consent. Such
messages will always contain our contact information and a functional
unsubscribe facility to allow you to opt-out of receiving messages of this
nature from us in the future. We will honour any such unsubscribe requests
within five working days.
Changes to this Policy
Please note this Privacy Policy will change from time to
time. We will post changes to our Privacy Policy on this page. Please check
this page regularly to keep up-to-date.
Contacting us about privacy
If
you have any questions about the Clipsal Solar Privacy Policy, or if you wish
to enquire about any privacy issue, make a request for access to information, or
lodge a complaint in relation to the same, please contact:
Privacy Officer
Clipsal Solar - Pacific Zone
78 Waterloo Road
Macquarie Park NSW 2113
privacy@clipsalsolar.com
Last update: 8 November 2018
